Daily Term: SLA

SLA

A Service Level Agreement (SLA) is a contract between a service provider and a customer, defining expected performance levels, such as 99.9% uptime for a cloud service. It often includes metrics like response time, availability, and penalties for non-compliance. For example, an SLA might guarantee a website responds within 200ms. SLAs set clear expectations and accountability but require careful monitoring to ensure compliance and avoid disputes.

Date: 2025-09-11